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💻 28-Day Returns and Product Warranty Policy

 

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the item(s) within 28 days of the delivery date, subject to the conditions and exclusions below.

 

1. Eligibility for Return (28 Days)

 

To be eligible for a return within the 28-day period, your item must meet the following criteria:

• Timeframe: The return request must be initiated within 28 calendar days of the product delivery date.

• Condition: The item must be returned in the same condition that you received it. It must be undamaged, unused, and free from any personal data.

• Packaging: The item must be in its original packaging, including all accessories, manuals, and promotional materials.

• Proof of Purchase: A copy of the original receipt or proof of purchase is required.

 

2. Returns for Different Scenarios

 

 

A. Change of Mind (Unwanted Items)

 

• Condition: The item must be returned unopened with the seal intact. If the product box/packaging has been opened, a restocking fee (see Section 4) may apply, or the return may be refused.

• Cost: The customer is responsible for all return shipping costs. We recommend using a tracked and insured shipping method.

• Refund: Once inspected, a full refund for the product price will be processed.

 

B. Faulty or Damaged Items

 

• Timeframe: You must notify us of any faults or damages within 7 days of delivery.

• Process: We will provide instructions for returning the item, including a pre-paid shipping label.

• Resolution: Upon verification of the fault, you will be offered a choice of a full refund, repair, or replacement.

 

C. Item Not As Described

 

• Process: We will cover the return shipping costs and work with you to verify the discrepancy.

• Resolution: Upon confirmation, you will be offered a choice of a full refund or a replacement with the correct item.

 

3. Exclusions (Items That Cannot Be Returned)

 

For quality and licensing reasons, the following items are generally non-returnable:

• Software: Opened software, including operating systems, games, and applications (due to licensing activation).

• Consumables: Opened ink cartridges, toner, or protective screen films.

• Digital Goods: Downloadable software or digital gift cards.

• Custom Builds: Computers or components that were custom-built, configured, or personalized to your specification (unless faulty).

 

4. Refunds and Restocking Fees

 

• Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned item.

• Method: The refund will be credited back to the original method of payment.

• Restocking Fee: A restocking fee of up to 15% of the purchase price may be applied to returns for "change of mind" where the product packaging has been opened, seals have been broken, or the item shows signs of use.

 

5. How to Initiate a Return

 

1. Contact Us: Email our support team at [Your Support Email Address] or use the return form on our website [Link to Returns Page].

2. Provide Information: Include your Order Number, the item(s) you wish to return, and the reason for the return.

3. Receive Authorization: You will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not send the item back without an RMA number.

4. Ship Item: Clearly write the RMA number on the outside of the package and ship the item to the address provided.

 

🛠️ Product Warranty Claims

 

This section outlines the process for dealing with product issues that arise outside the 28-day return window.

 

6. Warranty Policy

 

All new computer systems and components sold by us are covered by a manufacturer's warranty, which typically lasts for a period of 1 to 3 years from the date of delivery. The specific duration and terms of the warranty are determined by the original manufacturer.

 

7. Initiating a Warranty Claim (After 28 Days)

 

If a product develops a fault after the 28-day returns period has expired, you must follow the warranty procedure:

• Option 1: Direct Manufacturer Claim (Recommended)

  • For the fastest resolution, we recommend contacting the original product manufacturer directly.

  • The manufacturer can often provide troubleshooting, technical support, and the quickest repair or replacement under their warranty terms.

  • We can supply the necessary purchase details (receipt, serial number) upon request.

• Option 2: Assistance via Our Shop

  • If you encounter difficulties contacting the manufacturer, we can assist you in processing the warranty claim by acting as a liaison.

  • Please note: This process may take longer than dealing with the manufacturer directly.

 

8. Costs and Responsibility

 

• During Warranty: If the fault is confirmed to be covered by the manufacturer's warranty (not caused by accidental damage or misuse), the repair, replacement, and associated shipping costs are typically covered by the manufacturer.

• Out of Warranty: If the product is no longer under warranty, or the fault is deemed to be customer-induced (Customer Induced Damage - CID), any repair or replacement will be subject to a chargeable fee. We will provide a quote before proceeding.

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Privacy Policy

Effective Date: 21/01/2026

At Steel City IT , accessible from www.computersheffield.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Steel City IT and how we use it.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

• Personal Data: While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor (e.g., Stripe, PayPal).

• Log Data: Like many other websites, we collect information that your browser sends whenever you visit our website (IP address, browser type, pages visited).

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.

• Improve, personalize, and expand our website.

• Understand and analyze how you use our website.

• Develop new products, services, features, and functionality.

• Process your transactions and send you related information, including purchase confirmations and invoices.

• Communicate with you for customer service or marketing purposes.

3. Sharing Your Data

We do not sell your personal data. We only share information with third parties in the following circumstances:

• Service Providers: To facilitate our service (e.g., shipping carriers like UPS/FedEx, email marketing services).

• Compliance with Laws: If required to do so by law or in response to valid requests by public authorities.

• Business Transfers: If we are involved in a merger, acquisition, or asset sale.

4. Cookies and Web Beacons

[Shop Name] uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

6. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@computersheffield.com

• By visiting this page on our website: https://www.computersheffield.com/contact-information

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Terms and Conditions

Last Updated: [Insert Date]

These Terms and Conditions govern the sale of goods by [Your Business Name] ("we," "us," or "our") to you, the customer. By placing an order, you agree to be bound by these terms.

1. Business Information

• Business Name: Steel City IT

• Registered Office Address: 80 Hopedale Road, Sheffield, S12 4XQ 

• Contact Email: info@computersheffield.com

2. The Contract

• Order Acceptance: Your order is an offer to buy. A legally binding contract is only formed when we send you a Dispatch Confirmation email. We reserve the right to decline any order before this point (e.g., due to pricing errors or stock unavailability).

• Accuracy: We make every effort to ensure product descriptions and images are accurate. However, minor variations in color or packaging may occur.

3. Pricing and Payment

• Transparent Pricing: All prices include VAT (where applicable). Delivery charges are clearly displayed before you complete your purchase.

• Drip Pricing Prohibited: In accordance with the DMCC Act, the total price shown at the start of the checkout includes all mandatory fees.

• Payment Methods: We accept [List methods, e.g., Visa, Mastercard, PayPal]. Payment is taken at the time of [Order/Dispatch].

4. Delivery

• Timeframes: We aim to deliver goods within [X] working days. Unless otherwise agreed, we will deliver goods no later than 30 days after the contract is formed.

• Risk: We are responsible for the goods until they are in your physical possession or that of a person identified by you to take possession.

5. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations, you have a legal right to cancel your order for any reason:

• The Period: You have 14 days from the day you (or a third party nominated by you) receive the goods to notify us of your cancellation.

• The Return: You then have a further 14 days to return the goods to us.

• Refunds: We will refund the full cost of the item and the basic delivery charge within 14 days of receiving the goods back (or proof of return).

• Exclusions: This right does not apply to:

  • Sealed software or media (e.g., games, DVDs) if unsealed after delivery.

  • Personalised or bespoke items.

6. Faulty Goods (Consumer Rights Act 2015)

Electronics are covered by the "SAD FART" rules (Satisfactory quality, As Described, Fit for purpose, And last a Reasonable Time).

• Short-term Right to Reject (30 days): If your item is faulty, you can get a full refund.

• Repair or Replacement (6 months): If a fault develops within the first 6 months, we will offer a repair or replacement. If this is unsuccessful, you may be entitled to a full or partial refund.

• Digital Content: If you purchase digital software or downloads, you have a right to a repair or replacement if it is faulty.

7. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud. We are not liable for business losses (e.g., loss of profits) as our products are sold for domestic and private use only.

8. Governing Law

These terms are governed by the laws of England and Wales (or Scotland/Northern Ireland if applicable), and any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.